How Can We Help You?

Frequently asked questions about FitBULLK, guides, and contact information.

Getting Started

Follow these steps after installing the app:

  1. 1Open the app and select Sign In or Sign Up.
  2. 2Grant permissions (notifications, camera, etc.) when prompted; required for some features (Food Scanner).
  3. 3Access areas like Create Workout, Ready Workouts, Explore Exercises, Content, Tools from the cards on the home page.

Account & Membership

You'll see the Membership Type card at the top of Profile → Settings. For new installations, membership is Free and all features are available. Pro/Premium plans will be introduced in the future.

  • Edit Profile: Name, avatar, etc.
  • Account Settings: Export Data (KVKK), Freeze Account, Delete Account.
  • Sign Out All Devices: Complete session logout for security purposes.

Workouts

  • Create Workout: Add and edit sets/exercises.
  • Ready Workouts: Browse ready programs and view their details.
  • History: View and filter your previous workouts.
  • Ongoing Workout: Continue button appears on the home screen when available.

Content (News/Articles)

In the "Content" section, you'll find category filtering, "Today's Content" and "Most Visited" sections. Images are automatically optimized for fast loading and cached.

FAQ

Quick Help

Images loading slowly
Images are automatically optimized. If your connection is slow, there may be a small delay on first load; subsequent visits will be faster thanks to caching.
"Check your internet connection" warning
If your device has Low Data Mode/VPN/Firewall, you may see a temporary warning. Try changing your network or restarting your device.
Keyboard closes during share search
The keyboard stays open because search results are shown at the top of the screen. If the issue persists, restart the app.
Not receiving notifications
Make sure you've allowed app notifications in phone settings. You can refresh the permission by signing in again from within the app.

Troubleshooting

  1. 1Close and reopen the app.
  2. 2Change connection: Switch between Wi-Fi ↔ Cellular data.
  3. 3Update: Install the latest version from App Store / Google Play.
  4. 4Restart the device.
  5. 5Reinstall: Rarely needed; uninstall and reinstall the app.

Privacy and Your Data

  • Data Export: Profile → Account Settings → "Export Account".
  • Delete/Freeze Account: Profile → Account Settings.
  • Legal Documents: KVKK & Privacy & Usage from the "Legal Documents" section in the app.

Contact

You can send us an email for support requests.

[email protected]

Your feedback is very valuable for the product's development.